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Support

We provide our customers with free support for six months after each new purchase. This support includes:

  • Helping you with the installation process.
  • Solving any errors facing you.
  • Helping you to build up your numerical model.
  • Helping you to correct errors in your model.
  • Assisting you to use our software packages.

This support is provided through many channels including:

1- Our support ticketing system that you will find in your account:

2- Our email:

plpak@be4e.com

3- Through Skype:

Chat on Skype

What happens after the six-month free support:

  • You will still have full access to your package licence. But in order to extend your customer support, you will need to renew it.
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