Single-Floor (Basic) Package
Advanced Single-Floor (Foundation) Package
Multiple-Floor (Fixed Base) Package
Floor Design (PLDesign) Tool
3D Viewer (OpenGL) Tool
Refunds, returns, or exchanges requests are accepted up to 30 days from the date of placing the order or from the date of requesting a trial, whichever is earlier. PLPAK may grant extensions to this period for some special cases and Products at its discretion.
To place a refund, return or exchange request for a placed order, you would need to contact us via email at
, or by submitting a ticket in your account.
Your request will be reviewed within 2 days standard response period, and we will notify you with the results. We reserve the right to extend the standard response time in exceptional cases with a prior notice to you.
If the payment was done by 2Checkout, payments are refunded as follows:
Credit / Debit Cards payments will be refunded within one (1) business days;
Wire Transfer and check payments will be refunded within seven (7) business days and the cost of transfer will be supported by the end user;
PayPal payments will be refunded within one (1) business day;
Other payment methods will be refunded between five (5) to seven (7) days.